Voice AI Customer Support
That Never Sleeps
Let an AI assistant handle your customer support queries 24/7. It answers FAQs, troubleshoots issues, and escalates to your team only when a human is genuinely needed. Reduce support tickets by up to 70%.
AI Voice Customer Support Assistant for Your Website
Your support team answers the same questions every day. "How do I reset my password?" "Where's my order?" "What are your opening hours?" These repetitive queries eat up hours of staff time and leave customers waiting when they shouldn't have to.
Phona puts a voice AI support assistant on your website that knows your knowledge base inside out. It answers instantly, handles follow-up questions, and only escalates to a human when it genuinely can't resolve the issue. Your team focuses on the problems that actually need them. Your customers get help in seconds, not hours.
The Problem
Support Ticket Overload
Your team spends hours answering the same questions over and over. Repetitive tickets pile up and drain resources from complex issues that actually need human attention.
Slow Response Times
Customers wait hours or days for answers to simple questions. By the time you reply, they've already found a competitor or left a bad review.
After-Hours Queries
International customers or night owls get no support outside business hours. Issues that could be resolved in seconds sit unanswered until morning.
Scaling Costs
Hiring more support staff is expensive and slow. Training takes weeks, turnover is high, and you're still only covering business hours.
The Solution
Instant Answers
Trained on your knowledge base, FAQs, and documentation, your AI answers questions accurately in seconds -- not hours or days.
Smart Escalation
Knows when to hand over to a human and captures all context for a smooth handoff. Your team gets the full conversation history, not a cold ticket.
24/7 Availability
Customers get help any time, any timezone, any day of the year. No staffing gaps, no holiday cover needed, no waiting until Monday morning.
Continuous Learning
Review conversations in your dashboard and improve responses over time. See what customers ask most and update your AI's knowledge to handle it better.
See It In Action
A real support conversation handled entirely by AI
I can't log into my account. It says my password is wrong but I'm sure it's correct.
I'm sorry you're having trouble logging in. Let's sort this out. First, make sure Caps Lock isn't on, as passwords are case-sensitive. If that's not the issue, I can send a password reset link to your email. Would you like me to do that?
Yes please, my email is john@example.com
I've sent a password reset link to john@example.com. It should arrive within a few minutes -- check your spam folder if you don't see it. The link expires in 24 hours. Is there anything else I can help with?
Issue resolved in under 30 seconds. No human agent needed.
The Impact on Your Support Team
What AI-powered customer support delivers
Fewer Tickets
AI handles the repetitive queries
Response Time
Instant answers, not hours of waiting
Always Available
Every timezone, every day of the year
First-Contact Resolution
Most issues resolved without escalation
Perfect For
Any business that handles customer support queries
SaaS Companies
Handle login issues, billing questions, feature queries, and onboarding help without growing your support team. Scale support as you scale users.
E-commerce
Answer order tracking queries, return policies, sizing questions, and delivery estimates instantly -- especially during peak sales periods.
Subscription Services
Handle cancellations, plan changes, billing enquiries, and feature questions. Reduce churn by resolving issues before customers give up.
Tech Companies
Troubleshoot common issues, guide users through setup, and answer technical questions. Free up your engineers from answering the same support tickets.
Online Platforms
Marketplaces, booking platforms, community sites -- anywhere users need quick help navigating features, resolving disputes, or understanding policies.
Any Business
If your team answers support queries by email, chat, or phone, Phona can handle the repetitive ones automatically. One line of code, any website platform.
Stop Answering the Same Questions
Add a voice AI support assistant to your website in under 5 minutes. Your team handles the hard problems. AI handles the rest.
7-day free trial. Cancel anytime. Set up in under 5 minutes.